Rogers

Customer sentiment for Rogers is notably polarized, a common theme for major telecommunications providers. Many users appreciate the brand's extensive network coverage, particularly its robust 5G rollout, and the convenience of bundling multiple services like internet, TV, and wireless. The reliability of their core services is often cited as a strength, providing essential connectivity for millions. However, a significant portion of feedback points to frustrations with customer service, including long wait times and challenges in resolving complex issues. Pricing is frequently a point of contention, with many consumers feeling that services are expensive compared to international benchmarks. The major network outage in 2022 also left a lasting negative impression, impacting trust and highlighting service vulnerabilities. Overall, while Rogers is a ubiquitous and essential service provider for many Canadians, the customer experience often leaves room for improvement, particularly in service responsiveness and perceived value.