Metto Website Terms and Conditions

Agreement to These Terms

These Terms and Conditions (“Terms”) are a binding agreement between you and Morrow Labs, Inc., doing business as Metto (“Metto,” “we,” “us,” or “our”). They govern your access to and use of metto.com and any other Metto website, demonstration, preview, conversational shopping experience, or online service that links to these Terms (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind it, and “you” includes that organization.

A merchant’s paid subscription, app installation, pilot, or enterprise deployment may be governed by a separate order form, master services agreement, app terms, data processing addendum, or other written agreement with Metto (a “Commercial Agreement”). If a Commercial Agreement conflicts with these Terms, the Commercial Agreement controls for the services it covers.

Eligibility

You must be at least 18 years old and legally capable of entering into a contract to use the Services. The Services are not directed to children under 13. If you are using the Services for an organization, you represent that the organization is duly formed and that your use complies with its policies and applicable law.

The Services

Metto develops agentic commerce technology that may support product search, discovery, recommendations, personalization, product intelligence, merchandising, analytics, and related experiences. The availability and functionality of the Services may vary by user, merchant, geography, device, integration, or product version.

Some experiences may be provided on or connected to a third-party merchant’s website. The merchant, not Metto, is the seller of the products displayed or recommended. Product descriptions, prices, inventory, shipping, returns, warranties, taxes, promotions, and transactions are controlled by the merchant or another third party. Metto does not take title to those products and is not responsible for fulfilling purchases unless a Commercial Agreement expressly states otherwise.

We may modify, suspend, or discontinue any part of the Services, including previews and free features, at any time. Where required by an applicable Commercial Agreement or law, we will provide the notice specified there.

AI Generated Results and Recommendations

The Services may use artificial intelligence and automated systems to interpret queries, organize product information, generate responses, recommend products, or assist with commerce decisions. These outputs are probabilistic and may be incomplete, inaccurate, outdated, duplicated, unavailable, or unsuitable for your circumstances.

You are responsible for reviewing outputs before relying on them. Product recommendations are informational and are not professional, medical, legal, financial, safety, sizing, compatibility, or other expert advice. Verify important details with the applicable merchant or manufacturer before purchasing or using a product. Metto does not guarantee that any search result, recommendation, ranking, comparison, or other output will be accurate, complete, unbiased, available, or produce a particular result.

Accounts and Access

Certain features may require an account, access link, or credentials. You agree to provide accurate information, keep credentials confidential, promptly update relevant details, and notify us at hello@metto.com if you suspect unauthorized access. You are responsible for activity occurring through your account except to the extent caused by Metto’s breach of these Terms or applicable law.

You may not share access credentials outside your organization, circumvent access restrictions, or allow an unauthorized person to use a private demonstration or merchant administration interface.

Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms. You must not, and must not help another person to:

• Violate any law, regulation, contractual obligation, intellectual property right, privacy right, publicity right, or other right.
• Use the Services to develop, market, or operate unlawful, deceptive, discriminatory, harmful, or abusive products or practices.
• Submit malware, harmful code, unsolicited bulk messages, sensitive personal information without authorization, or content that is unlawful, infringing, defamatory, threatening, obscene, or fraudulent.
• Attempt to gain unauthorized access to the Services, another account, or connected systems; bypass security, rate limits, access controls, or consent mechanisms; or interfere with availability or performance.
• Probe, scan, or test vulnerabilities without our prior written authorization, or conduct penetration testing outside an agreed security-testing process.
• Reverse engineer, decompile, disassemble, translate, modify, or create derivative works from the Services except to the limited extent a restriction is prohibited by law.
• Scrape, harvest, crawl, download in bulk, or use automated means to access the Services or their outputs except through interfaces and limits expressly authorized by Metto.
• Use the Services, non-public outputs, or underlying components to train, evaluate, benchmark, or improve a competing model, search product, recommendation engine, or commerce service without our written permission.
• Remove proprietary notices, misrepresent the source of an output, impersonate another person, or suggest Metto endorses you without authorization.
• Use the Services to make decisions that produce legal or similarly significant effects about an individual, including employment, housing, credit, insurance, education, healthcare, or eligibility for essential services.

We may investigate suspected violations and suspend or terminate access when reasonably necessary to protect the Services, our users, merchants, or third parties.

Your Content and Instructions

You may submit search queries, prompts, feedback, files, product information, configuration choices, and other content (“Your Content”). As between you and Metto, you retain any rights you have in Your Content.

You represent that you have all rights and permissions necessary to submit Your Content and allow its processing under these Terms and our Privacy Policy.

You grant Metto a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, adapt, and otherwise use Your Content solely to provide, secure, support, and improve the Services and to comply with law. This license lasts only as long as reasonably necessary for those purposes, subject to our retention obligations and any Commercial Agreement.

Do not submit confidential business information through public website forms or public demonstrations unless Metto expressly agrees to receive it confidentially. Confidential information exchanged in connection with a merchant pilot or enterprise relationship is governed by the applicable nondisclosure agreement or Commercial Agreement.

Feedback

If you provide ideas, suggestions, or feedback about the Services, you grant Metto a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize that feedback without restriction or compensation. This does not give Metto ownership of Your Content or permit us to identify you publicly without permission.

Metto Intellectual Property

The Services, including software, models, workflows, designs, interfaces, text, graphics, logos, documentation, and other Metto materials, are owned by Metto or its licensors and are protected by intellectual property laws. Except for the limited right to access and use the Services under these Terms, no rights are granted to you by implication, estoppel, or otherwise.

Metto, the Metto logo, and related names and marks are trademarks of Metto. You may not use them without our prior written permission. Third-party names and marks belong to their respective owners.

Third Party Content and Services

The Services may display merchant catalogs, product images, reviews, links, integrations, or content supplied by third parties. We do not control and do not necessarily endorse that content. Your use of a third party website, or merchant website, payment provider, or other third-party service is governed by that third party’s terms and privacy notice. Metto is not responsible for third-party services or for transactions between you and a merchant.

Beta Features and Demonstrations

Metto may offer prototypes, pilots, previews, evaluation features, or beta functionality identified as beta, early access, experimental, preview, demo, or similar (“Beta Features”). Beta Features may be changed or discontinued without notice, may contain errors, and may not be suitable for production use. Unless a Commercial Agreement states otherwise, Beta Features are provided for evaluation only, without service levels, support commitments, or warranties.

Communications

You agree that we may send transactional or service-related communications electronically. If you opt in to marketing communications, you may unsubscribe using the link in the message or by contacting us.

Unsubscribing from marketing does not prevent necessary service or legal communications.

Privacy

Our Privacy Policy explains how we collect, use, disclose, and retain personal information. By using the Services, you acknowledge the practices described there. If you use a merchant’s storefront, that merchant’s privacy notice also applies to the merchant’s handling of your information.

Copyright Complaints

If you believe content available through the Services infringes your copyright, send a notice to hello@metto.com that identifies the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement that the use is not authorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUTS, BETA FEATURES, CONTENT, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” METTO AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

METTO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT DATA OR CONTENT WILL BE PRESERVED; OR THAT OUTPUTS, RECOMMENDATIONS, SEARCH RESULTS, PRODUCT INFORMATION, OR THIRD-PARTY CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, METTO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, METTO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID METTO TO USE THE WEBSITE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These limitations do not apply to liability that cannot be limited under applicable law. A Commercial Agreement may establish different limitations for paid merchant services.

Indemnification

To the extent permitted by law, if you use the Services on behalf of a business or for commercial purposes, you will defend, indemnify, and hold harmless Metto and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from Your Content, your unlawful or unauthorized use of the Services, your violation of these Terms, or your violation of another person’s rights. Metto may control the defense and settlement of an indemnified claim, and you will reasonably cooperate.

Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially or repeatedly violate these Terms, create risk or legal exposure, threaten the security or integrity of the Services, fail to pay amounts due under an applicable agreement, or if we are required to do so by law. Where practicable, we will provide notice and an opportunity to cure unless immediate action is reasonably necessary.

Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the website Services will be brought exclusively in the state or federal courts located in San Francisco County, California, and each party consents to their personal jurisdiction and venue. Nothing in these Terms prevents either party from seeking injunctive or equitable relief to protect intellectual property, confidential information, or security.

If you are a consumer, this section does not deprive you of protections or forums that cannot be waived under the law of your residence.

Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms and revise the “Last updated” date. If a change is material, we will provide additional notice where required. Changes apply prospectively when posted or on the later date stated in the notice. Your continued use after the effective date constitutes acceptance, except where applicable law requires another form of consent.

General Terms

These Terms, together with any documents expressly incorporated by reference, are the entire agreement between you and Metto concerning the website Services. If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective. Metto’s failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent.

Metto may assign them in connection with a merger, reorganization, sale of assets, or by operation of law.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. Section headings are for convenience only. The words “including” and “such as” mean “including without limitation.”

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